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ForumsCOA & Analytical TestingMy vendor COA looks sketchy - can someone take a look — anyone have experience?

My vendor COA looks sketchy - can someone take a look — anyone have experience?

BethLabQueen Thu, Feb 22, 2024 at 7:37 AM 12 replies 2,137 viewsPage 1 of 3
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BethLabQueen
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Feb 22, 2024 at 7:37 AM#1

Eight months with one supplier, then a change in how they communicate that I noticed before I noticed anything about the product.

Red flags, in rough order of how much they should worry you: no verifiable address, no batch numbers, prices far under market, vendor-commissioned tests only, pressure toward irreversible payment, and shipping with no temperature control.

The question I want answered is how people are distinguishing a supplier having a bad batch from a supplier on the way out.

If the honest answer is that nobody knows, that is a useful answer and I would rather have it.

30 0maya_sedona, stefan_berlin, Dr.EM_Chicago and 27 others
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TirzTom
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Feb 22, 2024 at 9:07 AM#2

Answering the narrow version, because the broad one does not have a single answer. Prices dramatically below market are the strongest single signal, and the reason is arithmetic rather than suspicion. Synthesis, testing, and cold-chain shipping have floors. A price well under the floor means something was skipped, and the two things that get skipped are testing and content.

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Dr.NateNeph
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Feb 22, 2024 at 10:37 AM#3
TirzTom said:
Prices dramatically below market are the strongest single signal, and the reason is arithmetic rather than suspicion.

Right, and one flattering data point from a group buy is not consistency. Consistency means separate batches, separately commissioned, over months.

Last edited: Feb 22, 2024 at 12:37 PM
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FranDenver
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Feb 22, 2024 at 12:07 PM#4
BethLabQueen said:
Eight months with one supplier, then a change in how they communicate that I noticed before I noticed anything about the product.

This matches mine closely enough to be worth saying so. The pattern that distinguishes a bad batch from an exit is behaviour rather than product. A bad batch comes with communication, a reshipment offer and a batch number. An exit comes with slower replies, pressure toward less reversible payment methods, sudden discounting, and the same reassurance repeated without any new information. The product tells you less than the correspondence does.

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Dr.GastroMayo
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Feb 22, 2024 at 8:54 PM#5

From the other side of the consultation, briefly.

Shipping damage protocol for vendor vetting orders: if your package arrives with visible damage, temperature excursion, or broken vials:

  • Photograph EVERYTHING before discarding packaging
  • Note the temperature of the cold pack (liquid = possibly too warm)
  • Contact the vendor within 24 hours with photos
  • Request a replacement shipment or refund
  • Do NOT use potentially compromised medication

Reputable vendors will replace damaged shipments without argument. If they push back, that's a red flag about the vendor.

Last edited: Feb 23, 2024 at 1:54 AM
26 21InsuranceTom, WendyG_ATL, SaraMom3 and 23 others
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